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CUSTOMER SATISFACTION SURVEY

CUSTOMER NAME

RELATED PERSON/ ROLE AND CONTACT INFORMATION

DATE

Indicate your working time with UDEM.

10 years and more.

4-5 years

3-4 years

2-3 years

0-1 years

What type of service do you receive from UDEM?

Certification Service

Verification Service

Test Service

1. Please indicate your general opinion about the services provided by UDEM.

I am quite satisfied.

I am satisfied.

I am partially satisfied.

I am not satisfied.

I'm not at all satisfied.

2. Please indicate your opinion about the evaluation of your application to the services provided by UDEM and the return process.

I am quite satisfied.

I am satisfied.

I am partially satisfied.

I am not satisfied.

I'm not at all satisfied.

3. Please indicate your opinion about recommending UDEM and its services to other people.

I would definitely recommend.

I recommend.

Partially recommend.

I do not recommend.

I definitely do not recommend.

4. Please indicate your thoughts about UDEM's pricing policy.

I am quite satisfied.

I am satisfied.

I am partially satisfied.

I am not satisfied.

I'm not at all satisfied.

5. Please indicate your opinion about the performance of UDEM in certification/verification and testing services.

I am quite satisfied.

I am satisfied.

I am partially satisfied.

I am not satisfied.

I'm not at all satisfied.

6. Evaluate UDEM's attitude towards your questions, information requests and suggestions regarding the services it provides.

Quite successful.

Successful.

Partially successful.

Unsuccessful.

Absolutely unsuccessful.

7. Indicate UDEM's attitude towards your complaints and objections and your opinion about the information about the process.

I am quite satisfied.

I am satisfied.

I am partially satisfied.

Not suitable for me.

I am not satisfied.

8. Please indicate your thoughts on compliance with the deadlines specified by UDEM.

Fairly compatible.

Compatible.

Partially compatible.

Not compatible.

Absolutely not compatible.

9. Evaluate UDEM and the UDEM personnel you are in contact with on their communication styles, methods and accessibility.

Quite successful.

Successful.

Partially successful.

Unsuccessful.

Absolutely unsuccessful.

10. Please indicate your thoughts on the effectiveness of the necessary information, document and document inquiryprocesses on the UDEM website.

It is quite accessible and useful.

Accessible.

Partially accessible and useful.

Not accessible and useful.

Unsuccessful.

OPINIONS AND SUGGESTIONS:

Thank you for sharing your objective views and opinions with us by participating in our survey, which we think will benefit the development of our commercial relations and cooperation.

The analysis and evaluation of the survey results will be carried out by UDEM A.Ş. Quality Unit in a completely independent, impartial manner and in accordance with the criteria specified in the relevant documents.

FRM.39/02-11.04.2025/02.01.2008

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UDEM Atlantic operates as a contact office of UDEM A.Ş. (Notified Body 2292) and provides communication and coordination support to manufacturers in relation to MDR and ISO 13485 conformity assessment processes.

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+(1) 339 241 6192

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